The Route to Business Excellence

You have defined your vision of Business Excellence ? the products and services to be provided, the service levels to support them, the appropriate organisation and skills, the benefits to be realised, the financial results to be achieved ? and now you need to bring it to fruition.

At Campion Willcocks we have been helping our clients meet the challenges of change for more than three decades. As expertly managing change becomes more and more the determining factor for success in achieving business excellence, many organisations are seeking to understand and acquire the requisite skills and experience.

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Our expertise in managing change has evolved from our vast experience in project management. Not construction projects with physical components and visible structures where fit is obvious and progress tangible. We specialise in projects encompassing mergers and integration, organisational development, culture change, service improvement, process re-engineering and systems implementation. It is possible to bring project management disciplines to these environments, combining both ‘hard’ and ‘soft’ skills to achieve results. While no brief article can do this topic justice, we have distilled a few pointers and highlighted some issues from our involvement in hundreds of projects:

Planning and managing the plan
Managing risks and issues
Monitoring dependencies and resolving contention
Including the human aspects
Maintaining the business case and benefits
Roles and responsibilities
In-house vs outsourcing
There are strong elements of common sense about much of this. It is the ability to combine it with methods, tools and the experience to plan, manage and motivate that make for excellence in project management.

Our mission is to ensure the success of your business change initiatives or the projects you have undertaken for your clients, making the achievement of your business excellence goals more certain.